Septeo Hospitality

Very bad experience with this Europcar agency. I had booked a vehicle for 10 days at a price of approximately €350. Unfortunately, my train was delayed by two hours. Upon arrival, I was told that the reserved vehicle was no longer available and that there were no equivalent vehicles left. After contacting customer service, the only solution offered was a new booking with an additional charge of around €100, bringing the total to €450. (Oddly enough, there were now equivalent vehicles available.) Being with my wife, young child, and our luggage, I didn't really have any other choice but to accept. Upon returning the vehicle, I had another unpleasant surprise: €200 was deducted from my deposit for insurance that I had never wanted to purchase. When I picked up the vehicle, I was asked if I wanted additional insurance, and I clearly answered no. I admit my mistake: in the rush, after waiting for about an hour on site and with the added pressure of caring for my young child, I didn't take the time to carefully reread the contract before signing it. Upon checking the documents afterward, I saw that this insurance was indeed included. Therefore, I strongly advise all future customers to be extremely vigilant. Check every line of the contract before signing, even if you are in a hurry or upset by the situation. Make sure that all the options and insurance coverage correspond to what you requested. By consulting other customers' reviews, I noticed that several people also reported disputed charges or deductions from their security deposit that they considered unjustified. For my part, this is the first and last time I will rent a vehicle from this agency.

Fuire nous avons loué une voiture dans cette agence. Tout c'est très bien passé pendant le séjour et avons restitué le véhicule sans dommage (photos prises par nous à notre retour) Fin mars désagréable surprise de recevoir une facture pour une rayure sur la jante avant droite. Malgré nos contestations et preuve de photos horodatées qui montrent l'absence de dommange le service client n'en tient pas compte et nous envoie que des relance et mise en justice (non avons réglé avant cette mise en justice) Déplorable aucun respect du client à fuir

Avoid at all costs! They just "throw" you the keys without doing a vehicle inspection. And the next day, two of them walk around the car, scrutinizing it and charging you for a tiny scratch. Outrageous!

GOOD