SELGROS

Many food items were out of date. The selection was limited. Fish was often old.

Always my pleasure.

On January 8, 2026, an incident occurred at the Selgros branch in Neu-Isenburg that I, as a business owner, find completely unacceptable. My shopping cart was full, I was at the checkout, and I wanted to pay for my groceries in cash. I intended to pay a portion of the total, approximately €30, with €2 coins. This involved about 15 coins, well below the known limit of 50 coins per transaction. I planned to pay the remaining amount in cash with banknotes. The cashier refused to accept the coins. Even though I explicitly pointed out to the employee that retailers accept up to 50 coins, he persisted, essentially saying, "No, I don't accept that, I'm not obligated to." The refusal was therefore not due to ignorance, but despite my explanation of the legal regulations. I found his behavior disrespectful and unprofessional. As a result, I abandoned my entire shopping trip, left the cart at the checkout, and left the store. After inquiring with a supervisor, I was also told that Selgros is "only obligated to accept coins up to €50," which, in my opinion, is misleading, as the regulation refers to the number of coins and not a specific euro amount. Regardless of the legal assessment, such treatment of customers—especially business owners—is unacceptable. I expect accurate information, trained staff, and respectful behavior from a wholesaler. For these reasons, I give zero stars.

Great selection, especially of meat. Friendly staff. We ordered a duck and fish for Christmas yesterday and can pick everything up on December 23rd. Excellent service. This year we bought a goose. Shopping here is great again.