Vivaldi PAC

I wish to express my deep gratitude to VIVALDI, and especially to Mr. Yann de la Houssaye, for his exemplary professionalism and remarkable responsiveness. Faced with a breakdown of a Symphonie V95 pump, Mr. de la Houssaye was able to identify the problem with great technical expertise and sent me the electronic board in less than 24 hours** – a rare and invaluable achievement. I also commend the quality of customer service, characterized by attentiveness, availability, and efficiency. In a context where service often becomes impersonal, VIVALDI stands out for its commitment, rigor, and dedication to customer service. I recommend this company with the utmost confidence!

Excellent customer service. When our pool heater broke down this summer, we contacted Vivaldi, who immediately sent replacement parts to resolve the issue. Special mention goes to Yann de la Houssaye, Sales Director, who was always available to answer our questions and provided comprehensive support until the problem was resolved. Excellent support and a superb customer service philosophy. Well done!

I highly recommend... I've been using a Vivaldi Concerto V30 heat pump to heat my pool for over 10 years. Very reliable equipment. Congratulations to the management for their responsiveness and professionalism. They quickly resolved a problem caused by improper handling on my part. 5-star service.

I have a Concerto X45 pool heat pump that has been working perfectly for two years now. In my previous house, my Vivaldi heat pump was 15 years old and only had one failure: the start capacitor after a storm. Yesterday, when I got back from vacation, I got an error code on the pump... I called Vivaldi, and the person I spoke to was very helpful. They listened to my problem and explanation, and explained the likely cause and how to fix it myself. I did what they told me, and the error code disappeared; the heat pump started working again. I highly recommend these very reliable products and the extremely competent Vivaldi team.

Good evening. Following a breakdown of my HPX 85 heat pump, I contacted Vivaldi. After speaking with Mr. De la Houssaye, who confirmed that in all likelihood the capacitor in my heat pump was faulty, he kindly sent me the part in question free of charge so I could verify his hypothesis... The diagnosis was correct... In less than 48 hours, my heat pump was operational again. I then paid my bill... I would like to thank the Vivaldi team, and in particular Mr. De la Houssaye, for their responsiveness and professionalism. I recommend Vivaldi without reservation... Dominique Lefèvre.