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anne wessal
in the last weekYamina BEN MOKRANE
a week agoExcellent welcome!!
james fear
a week agoNever use them!!! We wanted to go on vacation this summer, and my wife and I were thrilled to receive CAF (French family allowance) benefits for the first time. We booked through Vacaf and chose a campsite directly through the app on the same day at 7:30 pm. They asked us to pay a deposit for Aquatique Vacances to process our application. The next day, they informed us that the child benefits didn't apply to the campsite we had chosen. We told them that without these benefits, we wouldn't be able to choose that campsite and requested a refund of the deposit at noon because it would be too expensive to pay for the entire stay. They curtly replied, "Any cancellation incurs a fee; the amount paid will be retained." So they kept a €238 deposit for a 16.5-hour reservation that was supposed to take place in July 2026!!! There were absolutely no fees involved. We took out cancellation insurance, but it doesn't cover errors made by the app. So, we thank Aquatique Vacances, who have given our two children a summer without a vacation. Thank you very much. They have absolutely no human touch and are only in it for the money. If you have the slightest problem, know that they won't lift a finger. I advise you to use another platform, or if you do book with them, good luck.
Ismahan Sarir
a week agoExcellent welcome, clear explanations, and very attentive. Good customer relations.
Deborah Dieppe
a week ago